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Make a complaint

Find out how to make a complaint, raise a concern or find the right organisation to help.

Do you have a concern about an early childhood service, or a complaint about the Victorian Early Childhood Regulatory Authority (VECRA)?

Choose an option below to find out what to do next.

You can call the free Translating and Interpreting Service on 131 450 and ask to speak to VECRA on 1300 307 415.

I have a complaint or concern about an early childhood service

Find out how to raise concerns about children's safety and wellbeing, staff behaviour or practices, or an early childhood servicer operating without a licence.

I want to complain about VECRA

Find out how to make a complaint about an action we've taken or the way a member of our staff has acted.

I need help with a different issue

Find out what VECRA can help with and which organisation to contact if your concern is outside our role.

Complaints and concerns policy
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Early childhood

Updated

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