Services we regulate
We regulate approved early childhood services operating in Victoria under the:
- National Quality Framework (NQF) – operates across Australia
- Children's Services Act 1996 (CS Act) – operates in Victoria only.
NQF services
Around 95% of early childhood services in Victoria are regulated under the NQF. They offer regular education and care to children from birth to 13 years.
These include:
- long day care – birth to 5 years
- standalone kindergarten (preschool) – 3- and 4-year-old
- family day care – birth to 5 years
- Outside School Hours Care (OSHC) – sometimes referred to as before school care or after school care
- vacation care – school holiday programs that operate for more than 28 days a year.
Read more about the NQF:
- What is the NQF? | ACECQA – aimed at the early childhood sector
- Learn about quality | Starting Blocks – aimed at families.
CS Act services
Services regulated under the CS Act offer care to children on a non-regular, or ad hoc basis. They include:
- occasional care
- limited hours services.
These services are often in settings such as neighbourhood houses and recreational facilities.
They educate and care for children from birth to 13 years.
For more information, see Children’s services regulated under Victorian law.
Operating an education and care service without approval is an offence.
Services that are not regulated
Some services and activities for children and young people are not covered in the National Quality Framework (NQF) or the Children’s Service Act (CS Act).
These services do not need approval to operate.
The following services are excluded from the NQF and CS Act.
Contact us for advice
The list above is a general guide. We must assess each situation on a case-by-case basis.
Please contact us to discuss a proposed service or activity, or if you need formal advice:
- Phone: 1300 307 415 (Monday to Friday, 9 am to 5 pm)
- Email: vecra@education.vic.gov.au
Phone us using an interpreter
You can contact our main switchboard using an interpreter.
- Call the National Translating and Interpreting Service (TIS National) on 131 450
- Ask them to call 1300 307 415 (Monday to Friday, 9 am to 5 pm)
- They will stay on the phone call and interpret.
Phone us using the National Relay Service
The National Relay Service is available as a phone solution for people who are deaf or have a hearing or speech impairment. It's available 24 hours a day, 7 days a week Australia-wide. All calls are free and confidential.
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