The Victorian Early Childhood Regulatory Authority (VECRA) can only take action on matters we regulate. We don’t provide advice on every issue or help people resolve disputes.
Depending on your concern, another organisation may be able to help.
Other organisations that can help
Fees or lost items
Contact your early childhood service directly about fees or lost items.
Child Care Subsidy
For complaints about Child Care Subsidy payments or policies, contact the Australian Government Department of Education.
Consumer complaints
For complaints about value for money, contact Consumer Affairs Victoria.
Workplace issues
For issues about your employment, such as leave, pay or breaks, contact the Fair Work Ombudsman.
Discrimination
For complaints about discrimination, contact the Victorian Equal Opportunity & Human Rights Commission.
Complaints about a Victorian public organisation
If you’re unhappy with an action or decision made by a Victorian public organisation, you may be able to complain to the Victorian Ombudsman.
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