You can make a complaint about:
- your satisfaction with an action taken by the Victorian Early Childhood Regulatory Authority (VECRA)
- a VECRA staff member.
You can also make a public interest disclosure.
How to make a complaint
To make a complaint or give feedback about VECRA:
- Contact your closest VECRA office – use our interactive map to find it.
- If your regional office cannot resolve the complaint:
- complete the online complaint form or
- phone 1300 307 415, Monday to Friday between 9 am and 5 pm.
When you lodge a complaint, we will:
- review and acknowledge your complaint
- contact you if we require further information
- aim to resolve your complaint promptly
- help you contact the right person if you are not satisfied with the outcome of your complaint.
Public interest disclosures
The Public Interest Disclosures Act 2012 (Vic) encourages and assists people to report improper conduct, such as fraud or corruption, in the Victorian public sector. It also provides protection for people who make a disclosure.
For further information, see:
How to make a disclosure
Disclosures about VECRA or its employees can be made by contacting:
Privacy
All information you provide to VECRA when lodging a complaint will be collected, used, stored and disclosed in accordance with the Privacy Act 1988 (Cth) or the Privacy and Data Protection Act 2014 (Vic) – based on the type of complaint you make.
A collection statement providing further details can be found on our online complaint form.
Contact us
If you have any questions, please contact us:
- Phone: 1300 307 415 (Monday to Friday, 9 am to 5 pm)
- Email: vecra@education.vic.gov.au
- Address: GPO Box 4367 Melbourne, VIC 3001
Phone us using an interpreter
You can contact us using an interpreter.
- Call the National Translating and Interpreting Service (TIS National) on 131 450
- Ask them to call 1300 307 415 (Monday to Friday, 9 am to 5 pm)
- They will stay on the phone call and interpret.
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