Victorian Early Childhood Regulatory Authority (VECRA)

Raise a concern or make a complaint about an early childhood service.

Find out what to look for in a quality service, how to raise a concern, and what happens when services do not meet requirements.

Information on the best place to direct your question, query or concern.

Find out about regulatory safety and quality requirements, how to start and operate a service, and how we assess and rate services.

Learn how we monitor services, investigate concerns, and take action when services do not meet legal requirements.

Find information about enforcement actions taken against services in Victoria.

VECRA has charged TheirCare Pty Ltd in relation to multiple serious alleged breaches at Rosanna Golf Links Primary School TheirCare in Rosanna.

The Victorian Early Childhood Regulatory Authority (VECRA) has undertaken taken 799 compliance actions against Victorian childcare services in the first quarter of 2026.

VECRA has served an Emergency Action Notice on Cheeky Pandas Family Day Care on the grounds of immediate risk to children.