From 12 August 2026, all approved providers in Victoria regulated under the National Quality Framework (NQF) must display the quality and compliance history of their services.
This requirement only applies to NQF services in Victoria, including:
long day care
standalone kindergarten
family day care (FDC)
Outside School Hours Care
vacation care.
It does not apply to occasional care and limited hours services.
What information must be displayed
The display must include the following information:
the current overall quality rating and most recent rating prior to that
2 years of compliance history and any prosecutions against the:
approved provider, or
nominated supervisor of the service.
Please note that the ‘compliance history’ does not include every non-compliance your service has received in the last 2 years. Refer to the compliance history section below.
To support approved providers to prepare for 12 August 2026, VECRA has provided the previous 2 years of compliance history and their current and most recent previous overall quality rating prior to that which must be displayed at each service. The information was emailed to the address listed in NQA ITS.
Approved providers must keep their quality and compliance history display accurate and up to date.
Read more detail about the information you must include below.
Services must display information about the following compliance actions:
compliance notices
compliance directions
emergency action notices
infringement notices (to the approved provider or nominated supervisor)
enforceable undertakings (accepted from the approved provider or nominated supervisor)
amendments of the provider’s provider approval
amendments of the service approval for the service
giving of a prohibition notice to:
the approved provider
a nominated supervisor of the service
a person who was formerly any of the above
directions to exclude a person (to the approved provider, nominated supervisor or FDC educator)
notices to suspend an FDC educator
the emergency removal of a child or children.
Services must display the following information about these matters:
a description of the type of action
the provision of the Law or the National Regulations that resulted in the taking of the action and description
the date the approved provider was notified of the action.
For prosecutions, services must display the following information:
the offence committed
any sentence imposed
date of the finding of guilt or recording of a conviction.
Services must display the:
current rating level
most recent previous overall rating level
date each overall rating level was issued.
Approved providers must display information about any of these compliance actions even if the action is under review. Once the review is completed the template can be updated accordingly.
Information must be updated
Any changes to your quality and compliance history must be displayed within 7 days of a change to your quality and compliance history.
How to display the information
Services must display the quality and compliance history at their service premises using the:
Make sure the displayed form is clearly visible to anyone from the main entrance.
Services cannot use a QR code to replace the printed copy of their quality and compliance history form. They are not accessible to people without internet access on their mobile phones.
Family day care (FDC) services must display the quality and compliance history information at the entrance to each:
FDC residence
FDC venue
FDC office.
Services must display their quality and compliance history using the:
Services cannot use a QR code to replace the printed copy of their quality and compliance history form. They are not accessible to people without internet access on their mobile phones.
Examples of displaying quality and compliance history
This section provides examples of the quality, compliance and prosecutions information.
This is an example of what the completed quality history display may look like.
Overall quality rating history
Rating issued
Current overall rating: [Insert current rating]
[Insert date issued]
Previous overall rating: [Insert most recent overall rating]
[Insert date issued]
Example:
Current overall rating: Meeting National Quality Standard
November 2025
Previous overall rating: Working towards National Quality Standard
April 2024
This is an example of a completed compliance history display.
Type of action
Area of non-compliance
Date
[Insert a description of the action]
[Insert the provision of the Law or the national regulations that resulted in the taking of the action; and description]
[Insert the date the approved provider was notified of the action]
Example:
Compliance notice
Regulation 103 Premises, furniture and equipment to be safe, clean and in good repair.
8 December 2025
This is an example of a completed compliance section for prosecutions of the approved provider or nominated supervisor of the service.
Type of action
Area of non-compliance
Date
[Insert Prosecution]
[Insert the offence committed and any sentence imposed]
[Insert the date of the finding of guilt or recording of a conviction]
Example:
Prosecution
Section 165(1) Offence to inadequately supervise children.
Section 167(1) Offence relating to protection of children from harm and hazards.
Regulation 170(1) Offence to take reasonable steps to ensure nominated supervisors, staff and volunteers follow policies and procedures.
Total fine $10,000.
2 April 2026
Services with no compliance history in the past 2 years, or those that have yet to be assessed and rated against the National Quality Standards are encouraged to display the quality and compliance history form.
This is an example of what the quality rating history display may look like.
Overall quality rating history
Date
[Insert provisional rating]
[Insert the date of service approval]
Provisional rating
November 2025
This is an example of what the compliance history display may look like.
Type of action
Area of non-compliance
Date
Example:
Nil
August 2025
Newly approved or transferred services
If a service has been approved or transferred within the last 2 years, it must display prescribed information from the:
approval date, or
transfer date to the current provider.
How to prepare your quality and compliance history
Read instructions below about how to access information about:
quality history
compliance history
prosecutions.
Download and complete the quality and compliance history template.
Search the address or Service Name of your service.
Find your service in the search results and select ‘View details’.
Scroll to the ‘Quality’ subheading. Input your 2 most recent quality ratings into the quality and compliance history template.
Contact the NQA ITS Help Centre for support to access your quality and compliance history.
Log in to the NQA ITS portal. If you are an approved provider, you will need to log in to the NQA ITS portal using your credentials.
Navigate to 'My Provider' and select the 'My Provider' option in the top menu bar to access your provider. If you have multiple providers under your login, you can select a different provider by clicking on the change button next to the provider’s name.
Select ‘View provider information’ - from the 'My Provider’ page. Click ‘View provider information’ to access and manage your provider’s information, including compliance records.
Select ’View Provider reports’ then select ‘Compliance Summary’ to download the report. The compliance summary report includes the last 2 years history. If you have more than one service, the service names will be shown in the report.
Use the ‘Compliance Summary Report’ generated from NQAITS to complete the compliance section of the quality and compliance template.
We encourage services to talk openly with families about how they are addressing compliance issues. Sharing the actions your service has taken helps families understand how their child’s safety is being supported.
Use this as an opportunity for your service to show its commitment to:
