Displaying quality and compliance history

Services must display information about the following compliance actions:

• compliance notices
• compliance directions
• emergency action notices
• infringement notices (to the approved provider or nominated supervisor)
• enforceable undertakings (accepted from the approved provider or nominated supervisor)
• amendments of the provider’s provider approval
• amendments of the service approval for the service
• giving of a prohibition notice to:
  • the approved provider
  • a nominated supervisor of the service
  • a person who was formerly any of the above
• directions to exclude a person (to the approved provider, nominated supervisor or FDC educator)
• notices to suspend an FDC educator
• the emergency removal of a child or children.

Services must display the following information about these matters:

• a description of the type of action
• the provision of the Law or the National Regulations that resulted in the taking of the action and description
• the date the approved provider was notified of the action.

Approved providers must display information about any of these compliance actions even if the action is under review.

For prosecutions, services must display the following information:

• the offence committed
• any sentence imposed
• date of the finding of guilt or recording of a conviction.

Services must display the:

• current rating level
• most recent previous overall rating level
• date each overall rating level was issued.

Services must display the quality and compliance history at their service premises using the:

Make sure the displayed form is clearly visible to anyone from the main entrance.

Family day care (FDC) services must display the quality and compliance history information at each:

• FDC residence
• FDC venue
• FDC office.

Services must display their quality and compliance history using the:

This is an example of what the completed quality history display may look like.

This is an example of a completed compliance history display.

This is an example of a completed compliance section for prosecutions of the approved provider or nominated supervisor of the service.

Services with no compliance history or those that have yet to be assessed and rated against the National Quality Standards are encouraged to display the quality and compliance history form.

This is an example of what the quality rating history display may look like.

This is an example of what the compliance history display may look like.

1. Visit StartingBlocks.gov.au/find-child-care.
2. Search the address or Service Name of your service.
3. Find your service in the search results and select ‘View details’.
4. Scroll to the ‘Quality’ subheading. Input your 2 most recent quality ratings into the quality and compliance history template.

Contact the NQA ITS Help Centre for support to access your quality and compliance history.

1. Log in to the NQA ITS portal. If you are an approved provider, you will need to log in to the NQA ITS portal using your credentials.
2. Navigate to 'My Provider' and select the 'My Provider' option in the top menu bar to access your provider. If you have multiple providers under your login, you can select a different provider by clicking on the change button next to the provider’s name.
3. Select ‘View provider information’ - from the 'My Provider’ page. Click ‘View provider information’ to access and manage your provider’s information, including compliance records.
4. Select ’View Provider reports’ then select ‘Compliance Summary’ to download the report. The compliance summary report includes the last 2 years history. If you have more than one service, the service names will be shown in the report.
5. Use the ‘Compliance Summary Report’ generated from NQAITS to complete the compliance section of the quality and compliance template.

For assistance with accessing compliance summary reports, please refer to the NQA ITS provider help guide on Provider Information.

For assistance with completing the quality and compliance history template, please see the examples on this webpage.

Approved providers can request information that is not included in the service’s Compliance Summary report in NQA ITS. This relates to:

• prosecutions
• prohibitions of individuals.

Approved providers should email: vecra@education.vic.gov.au.